Privacy Policy

 

Last Updated: 24th February 2025

 

 

At BritClear, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, phone number, email address, and postal address.
  • Service Details: Information related to the waste removal services you request.
  • Payment Information: When making a payment, we may collect billing details (processed securely by third-party payment providers).
  • Technical Data: IP address, browser type, and browsing behaviour on our website.
  • Communication Records: Emails, WhatsApp messages, or other forms of correspondence with us.

 

2. How We Use Your Information

We use the collected data to:

  • Process bookings and provide waste removal services.
  • Communicate with you regarding inquiries, quotes, and service updates.
  • Improve our website and customer experience.
  • Comply with legal obligations and prevent fraudulent activity.

 

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual Necessity: To provide our services and fulfil agreements with you.
  • Legitimate Interests: To improve our services and conduct necessary business operations.
  • Legal Compliance: To meet legal obligations related to waste disposal regulations and financial transactions.

 

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it with:

  • Service Partners: Trusted third-party companies that assist in providing our services (e.g., payment processors, waste recycling facilities).
  • Legal Authorities: If required by law or to prevent fraud.

 

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

 

6. Your Rights Under GDPR

You have the following rights regarding your data:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccuracies in your information.
  • Erasure: Request the deletion of your personal data (subject to legal obligations).
  • Objection: Object to certain types of data processing.
  • Portability: Request to transfer your data to another service provider.

To exercise these rights, please contact us at [email protected]

 

7. Cookies & Tracking

We use cookies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

 

8. Security Measures

We implement appropriate security measures to protect your data from unauthorised access, misuse, or loss.

 

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us!